Need help?

Our orders take 5 to 10 business days to arrive in mainland Spain. We prepare your order in 1-3 days and the rest depends on the carrier. Delivery times may vary depending on your location.

Check your order status in real time:

Track my order →

Tracking can take up to 72 hours to update. If more than 20 business days have passed with no news, write to help@zualea.com with your order number.

You have 14 calendar days from receiving your order to request a return.

1. Go to the portal
2. Open "My orders"
3. Select the item
4. Click "Return item"
5. Choose a reason and confirm

Once approved, you have 7 business days to proceed with the return or exchange. Return or exchange shipping costs are paid by the customer.

Go to my account →

If you have any problem with the process, write to help@zualea.com.

We can only cancel orders that haven't left the warehouse yet and within the first 30 minutes after purchase. Cancellations are handled exclusively from your account.

Go to my account →

In case of error, write to us as soon as possible at help@zualea.com with the subject "Order cancellation" and your order number. If the order is already on its way, you'll have to wait to receive it and request a return.

We apologise for the inconvenience. Write to help@zualea.com with the subject "Item with issue", attach a photo of the problem and your order number. We'll resolve it as a priority.

Check your spam or junk folder. If it's not there, you may have typed your email incorrectly. Write to help@zualea.com with your full name and the order total so we can locate it.

Yes. The invoice isn't generated automatically with your order, although you'll receive the purchase receipt by email. If you haven't received it or need a specific invoice, write to info@zualea.com with your order number and billing details.

Write to us as soon as possible at help@zualea.com with your order number and the correct address. If the order hasn't left the warehouse yet, we'll do our best to update it.

Enter the code in the "Discount code" field at checkout, exactly as you received it. Codes may have conditions (expiry date, minimum purchase or single use). If it still doesn't work, write to help@zualea.com with a screenshot of the error.