t&c Promotion Summer 2026

1.

Our details

The "ZUALEA CLUB" promotion is offered by the STUDENT JUNIOR ENTERPRISE ASSOCIATION — AJE OPPAL GROUP (hereinafter, "ZUALEA®"), with Tax ID G75298281, registered address at Carrer de la Ciutat d'Asunció, 16, 08030, Barcelona, Spain. Registered in the Catalan Associations Register under number 76334.

Welcome to the website of ZUALEA®, a project developed by AJE OPPAL GROUP, Tax ID G75298281.

All content on this website — including texts, images, sounds, animations, videos, graphic design and source code — is protected under Spanish intellectual and industrial property law. All content related to this promotion is equally protected under the same legislation. Ownership of these rights belongs to ZUALEA® (AJE OPPAL GROUP), unless otherwise expressly stated.

ZUALEA reserves the right to modify or remove, without prior notice, any information on its website as well as its configuration or appearance, without assuming any liability. This reservation also applies to all content related to this active promotion.

Official communication channels

ZUALEA will exclusively use its official channels for any communication related to this campaign. All official communications will be sent from the @zualea.com domain:

Customer support & incidents: help@zualea.com
General information & administration: info@zualea.com
Legal matters & data rights: legal@zualea.com
Instagram (non-legal, non-critical enquiries): @zualea_ — If your enquiry requires specialist attention, the team will redirect you to the appropriate email channel.

ZUALEA will never request bank details, passwords or sensitive information via social media or through any channel other than those listed above. If you receive a suspicious communication, contact us at help@zualea.com.

2.

What is the promotion?

ZUALEA gives customers the opportunity to recover 100% of the price paid for the product (VAT/tax included, shipping excluded) in the form of a store credit code applicable to a future purchase on zualea.com, provided all requirements set out in these terms are met within the specified timeframe.

3.

Eligibility requirements

Having made a purchase on zualea.com during the campaign period (July 6, 2026 to September 9, 2026).
The purchased product must be included among the eligible products for the campaign (see clause 4).
Having an active account on zualea.com linked to the order. The account is created automatically upon purchase.
Being 18 years of age or older, or having legal guardian consent if under 18.
Residing in or having placed the order from a territory covered by the campaign (see clause 6).

Participation implies full and unconditional acceptance of these Terms and Conditions.

4.

Eligible products

The promotion applies only to products expressly included in the campaign. To make identification easy, all eligible products will be clearly marked on their product page on zualea.com with a notice indicating they are part of ZUALEA CLUB.

The current list of eligible products is included below. ZUALEA reserves the right to add or remove products from the selection at any time, with the notice on each product page always serving as the current and definitive reference.

Products not included in the active selection at the time of purchase are excluded.

New products

If new products are added to the campaign, they will be visibly marked on their own product page. The notice on the product page is always the definitive reference.

5.

Timeline

Campaign validity period

Only orders placed between July 6, 2026 and September 9, 2026 are eligible. However, orders placed in the final days of the period are entitled to complete their full publication and submission deadlines even if these extend beyond September 9, 2026, provided the order was placed within the campaign period.

ZUALEA reserves the right to extend the campaign period. Any extension will be communicated in advance through zualea.com and will apply only under the terms specified in that communication.

Day 0

The date the carrier confirms delivery. The day count starts at this point, not at the order date.

Days 1–14

Window to publish the required content on TikTok (or Instagram, under specific conditions).

Day 15 · 23:59

Deadline to submit your claim through the portal on zualea.com. The portal will not accept submissions after this deadline. Claims may be processed before this date.

From submission

ZUALEA reviews submissions as they are received. You may receive a decision before day 15, but the credit code will not be valid or usable until that deadline has passed.

30 days from day 15

Credit code validity period. After this period the code will be automatically cancelled with no possibility of extension or reissuance.

6.

Territories

ZUALEA CLUB is available for orders placed from the following territories:

Spain
United Kingdom
United States
Latin America (except exclusions listed below)
France
Germany
Netherlands
All countries to which zualea.com does not ship regularly.

Shipping costs

Spain (Mainland): orders over €70 include free shipping.
International & Spanish Islands, Ceuta and Melilla: orders over €200 include free shipping.
Portugal and United Kingdom: orders over €120 include free shipping.

All international orders may be subject to customs duties, taxes or other charges applicable in the destination country. These costs are always the customer's responsibility and are not included in the product price or shipping costs shown on the website. Full details are available in our Shipping Policy.

Excluded territories

The promotion is not available for orders placed from: Andorra, Ecuador, Paraguay, the islands of Bonaire / Saba / Sint Eustatius, and any territory in Asia.

ZUALEA reserves the right to expand or restrict the territories covered, with prior notice through zualea.com.

7.

Content requirements

Number of posts

You must publish a minimum of 3 pieces of content between days 1 and 14. Videos, photos and carousels are accepted. Each piece must be original and different from the others. Duplicate or reused content will not be accepted.

Platform

Content must be published primarily on TikTok (@zualea_). Content published on Instagram is also accepted, though under different conditions: higher quality and performance minimums will be required compared to TikTok. Posts on any other platform will not be accepted.

Format and permanence

Posts must be permanent feed posts, publicly visible. Stories, live streams and ephemeral content will not be accepted. Content must remain published and accessible throughout the entire review process.

Product visibility

The ZUALEA garment corresponding to the claimed order must be visible and identifiable in at least 1 in every 3 pieces of content submitted. Other products from the brand may also appear in the content.

Mandatory tagging

Every post must include a mention tagging the official ZUALEA account:

@zualea_

And the hashtag #zualea in every post.

Both elements are mandatory and non-negotiable. The absence of either in any post will invalidate the entire submission.

8.

Videos uploaded to the portal

Participants may upload as many videos as they wish to the portal. The minimum required for campaign validity is 3 pieces. Uploading more content does not guarantee automatic better approval, but it will be considered positively during review and may grant access to optional bonus rewards at ZUALEA's discretion.

All videos uploaded to the portal, regardless of quantity, will be subject to the rights assignment described in clause 12, and ZUALEA will have full authority over their use.

Submission confirmation

Once your submission is sent, you will receive a confirmation email at the address linked to your account. This may take up to 2 hours to arrive.

If you do not receive it within the following days, check your spam folder. If the portal does not allow you to resubmit because your submission has already been registered, or if the issue persists, write to help@zualea.com with the subject "PROMOTION CONFIRMATION".

By participating in ZUALEA CLUB, you automatically accept subscription to receive promotional content, marketing communications and related updates. You may unsubscribe at any time; however, doing so will disqualify you as a participant in the promotion.

9.

Quality requirements

Minimum 1080p resolution. Content recorded or exported at a lower resolution will not be accepted, except in justified cases expressly approved by ZUALEA.
Adequate lighting. The product must be clearly visible.
The garment must be the main element or clearly present. Content in which the product is unrecognisable, covered or appears only incidentally will not be accepted.

ZUALEA reserves the right to reject submissions whose content does not meet these standards or represents a use contrary to the brand's values and image. In the event of rejection on quality grounds, the reason will be communicated in a reasoned manner.

10.

Submission process

Access the portal on zualea.com and log in to your account. Authentication is required to process the claim. The portal will collect the following information:

Account email address
Order number
Claimed product (mandatory selection of 1 top, which must be visible in at least 1 in every 3 videos submitted)
Direct links to TikTok or Instagram posts
Videos uploaded directly to the portal

The submission can be sent at any time between day 1 and day 15. You may receive a decision before day 15, but the credit code will not be valid or usable until that deadline has passed.

The submission must be sent before 23:59 (CET/CEST) on day 15. The portal will not accept submissions after this deadline.

Note on email communications

The credit code will be sent by email. By participating, you authorise ZUALEA to send you the communications necessary to manage your submission. If you unsubscribe from communications before receiving the code, it may not reach your inbox. ZUALEA is not responsible for non-receipt resulting from a voluntary unsubscribe.

11.

The credit code

Amount

The code is equivalent to 100% of the price actually paid for the product, including applicable taxes, not the retail or catalogue price. If you made the purchase with a discount applied, the code will reflect the actual amount paid, not the original price. Shipping costs and any other additional charges are not included. Shipping on the new purchase will always be charged separately.

Validity

The code will be valid for 30 calendar days from day 15 after delivery of the original order. After this period it will be automatically cancelled with no possibility of extension or reissuance.

Conditions of use

Personal and non-transferable. Only the holder of the original order may use it.
Single use.
Applicable to any product available on zualea.com at the time of redemption.
Not combinable with other discount codes, active promotions, welcome discounts or any other active financial benefit in the store.
Not redeemable for cash or gift cards.
Not applicable to shipping costs.

12.

Content rights assignment

The rights assignment over content is activated at the moment the participant uploads videos to the zualea.com portal, not when they are published on social media. If ZUALEA wishes to use content published on social media that has not been uploaded to the portal, it will contact the participant to obtain the corresponding authorisation.

From the moment you upload any piece of content to the portal — even just one piece and regardless of whether the submission is ultimately approved — you grant ZUALEA a non-exclusive, irrevocable (without prejudice to what is stated in the final paragraph of this section), worldwide, royalty-free and perpetual licence to use, reproduce, distribute, publish, adapt and publicly communicate said content in any format and through any channel, including social media, website, email marketing, paid advertising and commercial materials.

This means that ZUALEA may use your content without needing to request your express consent on each occasion, as consent is granted at the time of uploading to the portal. This rights assignment is a mandatory condition for participating in the promotion.

You may exercise your data rights in accordance with ZUALEA's Privacy Policy.

13.

Exclusions and penalties

Submissions will be automatically excluded when:

Content has been deleted, set to private or archived before or during review.
Content was published outside the established window (days 1 to 14).
The submission was sent after day 15.
The TikTok or Instagram account is private at the time of review.
The associated order is under return or withdrawal proceedings at the time of review.
The order was placed outside the campaign period (July 6, 2026 to September 9, 2026).
The order was placed from a territory not covered by the campaign (see clause 6).
Any form of manipulation, falsification or fraudulent use of the process is detected.
The content includes negative, disparaging or brand-damaging messages.
The content does not meet the minimum quality requirements described in clause 9.

Consequences of non-compliance

If it is detected that a credit code was obtained without meeting the requirements, ZUALEA reserves the right to cancel the issued code, exclude the participant from future editions of the campaign and block their account for future purchases on zualea.com.

14.

Compatibility with the right of withdrawal

Important: the promotion and the right of withdrawal are independent.

This promotion is compatible with your legal 14-day right of withdrawal, recognised under Spanish Royal Legislative Decree 1/2007 and applicable EU consumer protection legislation, and both may be exercised separately. However, if you exercise the right of withdrawal on the order subject to the promotion, the promotion will automatically become void and no credit code will be issued, regardless of any content you have published or uploaded to the portal.

15.

Data protection

Personal data provided during the submission process (email, name, order number, video links) will be processed in accordance with ZUALEA's Privacy Policy, previously accepted when making any purchase on zualea.com. By participating, you confirm that acceptance.

In accordance with our current data policy, we do not sell or share your data with third parties for marketing purposes.

Data we collect:

Email — Your Shopify account (consent + contract, 2 years post-submission)
Name — Your Shopify account (consent + contract, 2 years post-submission)
Order number — Your Shopify account (contract, 2 years post-submission)
Claimed garment — Your input (contract, 2 years post-submission)
Video links — Your input (consent, 1 year post-resolution)
Delivery date — Shopify system (contract, 6 months)

Who we share your data with:

Google Sheets / Apps Script — submission storage (Google servers, EU)
Klaviyo — email management (US servers, Standard Data Protection Agreement)
Shopify — order data (US servers)
Authorities — if required by court order

Your rights (GDPR):

You have the right to access, rectification, erasure, restriction, portability and objection. Write to help@zualea.com or legal@zualea.com with "DATA RIGHTS REQUEST" in the subject line and your ID or passport. Response time: 30 days (up to 90 for complex requests).

16.

Liability

ZUALEA is not responsible for:

Technical failures outside its platform that prevent submission within the deadline.
The loss, deletion or inaccessibility of content published on social media for reasons beyond ZUALEA's control.
Non-receipt of the credit code resulting from a voluntary unsubscribe from communications.
How the participant uses the issued credit code.
Changes to TikTok or Instagram policies that affect access to or visibility of content.
Delays in review due to high submission volumes.
Disputes between the participant and social media platforms.
Force majeure events (natural disasters, cyberattacks, embargo).

17.

Modifications and validity

ZUALEA reserves the right to update these terms at any time, with effect only for orders placed after the modification. The campaign runs from July 6, 2026 to September 9, 2026, with the option to extend, unless an extension or early cancellation is communicated through zualea.com.

18.

Governing law and jurisdiction

These Terms and Conditions are governed by Spanish law. Any disputes will be resolved in the courts of the consumer's place of residence, in accordance with applicable consumer protection legislation.

EU Online Dispute Resolution platform

19.

Complaints, claims and contact

If I disagree with the decision:

Send an email to help@zualea.com with the subject "PROMOTION CLAIM", your order number and an explanation (max. 200 words).
A manual review will be carried out within a maximum of 5 business days by a team member different from the one who performed the initial review. During this process the team may request additional documentation, checks or clarifications if deemed necessary.
Final binding decision: the decision is definitive and no further appeal within the programme is possible.

Technical issues:

Portal not working: help@zualea.com with subject "Portal error"
Videos not uploading: help@zualea.com including a screenshot of the error
Legal matters or data rights: legal@zualea.com with subject "DATA RIGHTS REQUEST" and your ID or passport

General contact:

You can contact us at help@zualea.com or info@zualea.com.

You can also send us a DM on Instagram @zualea_ for non-legal, non-critical enquiries. If your question requires specialist attention, the team member responding will redirect it to the customer support team via email.